Frequently Asked Questions (FAQ)

You can book via our online form, by WhatsApp at +32 474 33 57 18 or by phone at +32 474 33 57 18. We then confirm the route, vehicle and fixed quote before final validation.

Booking 24 to 48 hours in advance is recommended to guarantee your preferred vehicle category. For urgent trips, contact us directly: our service is available 24/7 subject to availability. For weddings or multi-vehicle bookings, please try to book a week in advance.

Yes. An assistant can prepare your request with pickup, destination, date, time, passengers, luggage and vehicle category. You remain the one confirming the request and the payment. Please see the AI Booking page.

En cas de besoin urgent, appelez directement le +32 474 33 57 18 ou envoyez un message WhatsApp.

Enter your pickup, destination, date, time and vehicle category in the form. The fare for your request is calculated and confirmed as a fixed quote before final booking.

For frequent routes, you can also browse the fixed prices displayed on our Destinations page.

Yes. No journey starts without written confirmation of the price. Once your quote is accepted, the confirmed rate applies as long as the requested route does not change.

Payment by bank card is processed via Stripe upon quote validation. Tailored payment terms can be established for companies with a corporate agreement.

Potential fees for tolls, parking, exceptional waiting times, holiday/night hours or requested modifications mid-trip are communicated before confirmation when foreseeable. Our commitment is clear: no unexpected surcharges after the journey.

Notre flotte comprend trois catégories Mercedes : Business type E-Class pour 1 à 3 passagers, First Class type S-Class pour un standing supérieur, et Van Premium type V-Class jusqu'à 7 passagers. Découvrir la flotte.

The saloons usually accommodate two suitcases and two cabin bags. The Premium Van offers more volume for groups or several large bags. Please mention your luggage when booking so we can confirm the appropriate vehicle.

Yes. Wi-Fi, chargers and bottled water are provided on board to make your journey comfortable and convenient.

Yes, a child seat can be prepared free of charge on request. Please indicate the age and weight of the child in your request so that the appropriate seat is available.

The service is available in French, English and Dutch. The website is also translated into multiple languages to simplify bookings for international travellers.

Yes. We provide transfers to and from Brussels-Zaventem, Charleroi and many other European airports. Browse our Airport Transfer page or request a quote for your exact schedule.

We track your flight on the day of the journey to adapt the pickup time in case of delays. Your chauffeur arrives based on the actual landing time of the flight.

Your chauffeur awaits you in the designated area with a nameboard, then accompanies you to the vehicle and takes care of your luggage.

Yes. The form allows you to request a one-way trip, a round-trip or hourly disposal according to your schedule.

Yes. Tarmac meet-and-greet can be organized on request for private jet passengers and business aviation, in coordination with the access terms applicable upon your arrival. Discover the tarmac service.

Please indicate the flight number or call sign, estimated arrival time, terminal or handler, number of passengers, luggage details and final destination. We will then confirm the pickup arrangements.

Mercedes S-Class First Class is recommended for a VIP meet-and-greet for 1 to 3 passengers. The Premium Van is better suited for corporate delegations or large luggage volumes.

Yes. We provide transport for the bride and groom, families and VIP guests in Brussels and Belgium with a professional suited chauffeur and a vehicle adapted to the event schedule.

Yes. For a wedding, gala or seminar, we can coordinate a fleet of saloons and vans with a single point of contact.

The rate depends on the duration, vehicle, schedule and travel distance. Send us your itinerary to receive a tailored quote before final validation.

Yes. We serve Belgium and neighbouring countries, notably France, Luxembourg, the Netherlands and Germany. Several destinations with indicative fixed prices are presented on our Destinations page.

Yes. For long journeys, reasonable breaks can be planned on request. Mention your preferences when booking.

Yes. Depending on your schedule, we can offer a round-trip or hourly disposal with waiting time during your appointments. A custom quote will be sent to you.

Yes. We offer corporate solutions for businesses with regular transport needs in Brussels and Europe: priority bookings, a dedicated coordinator and tailored organization. Discover our corporate solutions.

Yes. Hotels and concierges can entrust their VIP guest transfers to us with a dedicated contact and priority response.

Yes. Discretion is the cornerstone of our service. All information regarding travellers and their journeys is handled with strict confidentiality.

Yes. Cancellation is free up to 24 hours before the journey. After this period, the conditions communicated upon confirmation may apply.

Yes, subject to availability. Please let us know as early as possible. If the modification significantly changes the route or duration, an updated quote will be confirmed before proceeding.